privacy policy

We may collect the following types of personal information:

• Name
• Email address
• Phone number
• Shipping and billing address
• Order details
• Payment-related information processed securely through Shopify and payment providers
• Customer-service messages, including email, contact form or WhatsApp messages
• Website usage data, such as pages viewed, device type, browser type and general location
• Marketing preferences, such as waitlist or newsletter sign-ups

We do not intentionally collect more information than we need to operate the website, fulfil orders and support our customers.

We collect information when you:

• Visit or browse our website
• Join the waitlist or subscribe to emails
• Place an order
• Create or use a customer account, if available
• Contact us through email, website forms, social media or WhatsApp
• Interact with our ads, emails, analytics tools or website cookies

We use your personal information to:

• Process and fulfil orders
• Deliver products to you
• Send order confirmations, shipping updates and customer-service messages
• Respond to your questions and support requests
• Manage waitlist and early-access communications
• Improve our website, product experience and customer journey
• Send marketing emails or updates, only where permitted
• Prevent fraud, misuse or unauthorised activity
• Comply with legal, tax, accounting and regulatory obligations

Our website is hosted on Shopify. When you place an order, Shopify and our payment providers process the information required to complete your purchase securely.

Aira does not store your full card details. Payment information is handled by Shopify and approved payment processors according to their own security and privacy practices.

If you join our waitlist, subscribe to emails or choose to receive updates, we may send you messages about Aira, product availability, early access, care guidance and brand updates.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at info@aira.ae.

Our website may use cookies and similar technologies to help the site function, remember preferences, analyse traffic and improve your experience.

We may also use analytics or advertising tools such as Shopify analytics, Google Analytics, Meta Pixel, TikTok Pixel or similar tools. These tools may collect information about how visitors use our website and interact with our content or ads.

You can adjust cookie settings through your browser. Blocking cookies may affect some website features.

If you contact us through WhatsApp, email, social media or a contact form, we may use the information you provide to respond to your request, support your order or help with product guidance.

Please do not send sensitive personal information through WhatsApp or social media.

We may share necessary information with trusted third parties who help us run Aira, including:

• Shopify and website hosting providers
• Payment processors
• Delivery and courier partners
• Email marketing platforms
• Analytics and advertising platforms
• Customer-support tools
• Professional advisers, where required
• Legal or regulatory authorities, if required by law

We do not sell your personal information to advertisers.

Some of our service providers may process or store data outside the UAE. Where this happens, we take reasonable steps to work with service providers that protect personal information appropriately.

We keep personal information only for as long as reasonably needed for the purposes described in this policy, including order fulfilment, customer support, legal compliance, accounting, fraud prevention and business records.

When information is no longer needed, we take reasonable steps to delete, anonymise or securely store it according to our legal and business obligations.

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

No online system is completely secure. Please use strong passwords, protect your devices and contact us if you believe your information has been compromised.

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent for marketing communications
• Object to or restrict certain processing
• Ask questions about how your information is used

To make a request, contact us at info@aira.ae.

We may need to verify your identity before responding.

Aira does not knowingly collect personal information from children. Our website and products are intended for adults or users with appropriate parental or guardian supervision.

If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

Our website may include links to third-party websites, platforms or services. We are not responsible for the privacy practices or content of third-party sites.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

For privacy questions or requests, contact: