terms of service

Aira is a self-care brand offering body-care products and rituals, including The Aira Ritual Kit, an at-home sugar wax ritual kit.

You agree to use our website only for lawful purposes.

You must not:

• Misuse, disrupt or interfere with the website
• Attempt to access restricted systems or customer data
• Use the website for fraudulent activity
• Copy, reproduce or exploit website content without permission
• Submit false, misleading or harmful information

We may restrict access to our website if we believe these Terms have been breached.

We try to ensure that all product descriptions, images, prices, ingredients, instructions and availability details are accurate and up to date.

However, slight variations may occur due to product batches, packaging updates, screen settings or photography lighting.

Product information on the website is for general guidance and should be read together with the instructions, warnings and information provided with the product.

The Aira Ritual Kit is intended for external body-care use only, according to the instructions provided with the product.

Before use, customers should:

• Read all instructions carefully
• Patch test before full use
• Use only as directed
• Avoid use on broken, irritated, inflamed, sunburned or recently treated skin
• Avoid repeated use on the same area if the skin becomes red or sensitive
• Stop use if unusual discomfort, burning, rash or persistent irritation occurs
• Follow aftercare guidance
• Seek medical advice if unsure whether waxing or sugaring is suitable for them

Do not use the product in a way that is not described in the product instructions.

Information on our website, packaging, emails, social media or customer support channels is not medical advice.

If you have a skin condition, allergies, are using prescription skin treatments, are pregnant, have recently undergone skin procedures or are unsure whether hair removal is suitable for you, please consult a qualified healthcare professional before use.

Products may be available in limited quantities.

We may change, pause, discontinue or limit the availability of products at any time. If a product becomes unavailable after you place an order, we will contact you to arrange a suitable solution, such as a refund, replacement or later delivery, where applicable.

Prices are shown in AED unless stated otherwise.

We may update prices at any time. The price charged will be the price shown at checkout when your order is placed.

Payment must be completed through the payment methods available at checkout. Orders are not confirmed until payment has been authorised.

After placing an order, you may receive an order confirmation by email or SMS.

This confirmation means we have received your order. We reserve the right to cancel or refuse an order if:

• Payment is not authorised
• Product is unavailable
• Delivery details are incomplete or incorrect
• Fraud or misuse is suspected
• A pricing, stock or website error has occurred
• We are unable to fulfil the order for a legitimate reason

If we cancel a paid order, we will arrange a refund using the original payment method where possible.

Shipping is handled according to our Shipping Policy.

Delivery times are estimates and may be affected by courier delays, public holidays, incorrect address details or circumstances outside our control.

Risk of loss or damage passes according to applicable law and courier terms. Please contact us promptly if your parcel is damaged, missing or incorrect.

Because Aira sells personal-care products, returns are handled carefully for hygiene and safety reasons.

Opened, used or unsealed products may not be eligible for return unless they are damaged, defective or incorrect.

Unopened and unused products may be eligible for return within [insert return window] days of delivery, subject to the product being in its original condition, with original packaging and proof of purchase.

To request a return, contact us at [insert support email] before sending anything back.

If your order arrives damaged, defective or incorrect, contact us within [insert reporting window] of delivery.

Please include:

• Order number
• Photos of the product
• Photos of the packaging
• A description of the issue

If the issue is confirmed, we may offer a replacement, refund or other appropriate solution in line with applicable law and our internal review.

Approved refunds will usually be processed to the original payment method within [insert refund processing time] after the return or issue has been reviewed.

Your bank, card provider or payment processor may take additional time to show the refund in your account.

Shipping fees may not be refundable unless required by applicable law or unless the return is due to our error.

Return shipping responsibility will depend on the reason for return.

• If the item is damaged, defective or incorrect, Aira will advise the next steps.
• If the return is due to customer preference, the customer may be responsible for return shipping costs, unless otherwise required by law.

Do not send products back without contacting us first.

Aira may offer product-use guidance to help customers understand preparation, texture, application and aftercare.

Support guidance is not a guarantee of a specific result and does not replace the product instructions, safety warnings or medical advice.

If you submit a review, photo, comment, testimonial or other content to Aira, you confirm that it is truthful, based on your own experience and does not violate anyone else’s rights.

By sharing content with us, you allow Aira to use, display or repost it for marketing, website, social media or customer-support purposes, unless you tell us otherwise.

We may moderate or remove content that is offensive, misleading, false, unlawful or unrelated to the product experience.

All website content, including the Aira name, logo, product images, copy, graphics, design, packaging, brand assets and website layout, belongs to Aira or its licensors.

You may not copy, reproduce, modify, distribute, sell or use our intellectual property without written permission.

Our website may link to third-party platforms, payment providers, social media sites or delivery tools.

We are not responsible for the content, terms, privacy practices or actions of third-party websites or services.

To the maximum extent permitted by applicable law, Aira is not liable for indirect, incidental or consequential losses arising from your use of the website, products or services.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

We reserve the right to correct errors, inaccuracies or omissions on our website, including pricing, product details, availability or promotions.

If an error affects your order, we will contact you and provide available options where appropriate.

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date.

Your continued use of the website after updates means you accept the revised Terms.

These Terms are governed by the laws of the United Arab Emirates, unless another jurisdiction is required by applicable law.

Any disputes will be handled by the competent courts or authorities in Sharjah, unless applicable law requires otherwise.

For questions about these Terms, orders or product support, contact: